Shipping policy

At RIEN RAD, we are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains our order processing, delivery, tracking, and shipping procedures.

1. Order Processing

  • Orders are processed within 1–3 business days after the order is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a confirmation with tracking information where available.
  • During sales, promotions, or periods of high order volume, processing may take a little longer.

2. Shipping Within Pakistan

We currently offer shipping across Pakistan.

Estimated delivery time:

3–7 business days after your order has been dispatched.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, RIEN RAD may offer free shipping promotions or special shipping rates. Any applicable offer will be clearly displayed on our website.

4. Cash on Delivery

If Cash on Delivery (COD) is available for your location, you may select it during checkout.

Please make sure that your:

  • Name
  • Phone number
  • Complete address
  • City

are correct when placing your order.

5. Order Tracking

Once your order has been dispatched, we may provide you with a tracking number or tracking information.

You can use this information to check the status of your shipment.

If you have not received your tracking information or need assistance with your order, please contact us at:

Email: renradstore.pk@gmail.com

6. Delivery Delays

RIEN RAD is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Incorrect or incomplete addresses
  • Unsuccessful delivery attempts
  • Natural disasters
  • Other unforeseen circumstances

If your order is delayed, please contact us and we will do our best to assist you.

7. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you provide an incorrect or incomplete address and the order has already been shipped, additional shipping charges may apply to resend the package.

Please contact us as soon as possible if you notice an error in your shipping information.

8. Failed Delivery / Refused Orders

If a customer refuses a delivery or is unavailable for repeated delivery attempts, the package may be returned to us by the courier.

In such cases, additional shipping charges may apply if the customer requests the order to be shipped again.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

We recommend taking clear photographs or videos of the package and the product before opening or immediately after opening it. This may help us investigate the issue with the courier.

10. Lost or Missing Orders

If your order appears to be lost or has not arrived within the expected delivery period, please contact us.

We will work with the courier to investigate the shipment and provide you with an update.

11. International Shipping

At this time, RIEN RAD primarily ships within Pakistan.

If international shipping becomes available, the applicable countries, shipping charges, estimated delivery times, customs duties, and taxes will be communicated before or during checkout.

International shipments may be subject to customs duties or import taxes imposed by the destination country.

12. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

RIEN RAD
Email: renradstore.pk@gmail.com

We are happy to help with your order and shipping questions.